SYSTEM NETWORKS - SERVICE FAQS

Priority - Your company will most likely be on a long list of companies System Networks works with. Who gets priority?

We believe in redundancy and fail overs and this extends to more than just the servers and backups we manage. Every business we service is just as important as another regardless of how much they pay. If your primary technician gets called in on an emergency, we will temporarily assign another one of our highly trained technicians to take care of your needs. We are able to do this because we document EVERYTHING so the next technician knows exactly how your system is run.

Security - There are certain instances where information or situations can become a liability when a third-party is brought in. Security measures may need to be implemented to protect company data, employees, systems, etc. everything can become a liability. You never know when data is accidentally going to walk off on an external hard-drive or be left in a car and stolen. What security measures does System Networks take to protect my data and intellectual property?

Our technical support staff are long-term, dedicated experts, with many employees averaging 7 or more years. Technicians are clean cut, drug tested, background-checked, knowledgeable and always dependable. We treat your company like it is a part of ours and to take it one step further, to ensure the safety of your data and confidential information, each member of our staff has signed an non-disclosure agreement that protects the privacy and security of your data by law.

Emergencies - When I have an emergency, how long do I have to wait until someone can fix my issue?

In 95% of emergencies we are able to resolve the problem within a matter of minutes by remote controlling your workstations or servers. There are times when remote support will not fix the problem and we have to send a technician onsite to resolve the issue. When there is an emergency and we have to send someone onsite, in most cases we are able to be onsite within 10 minutes and 30 to 40 minutes in worst cases. If you are having an emergency, you are our top priority regardless of what size business. To ensure emergencies are minimized to only rare instances, we schedule regular visits to resolve problems before they become an emergency, ensuring your infrastructure is running in pristine condition. These visits are scheduled when it is convenient to you and your company. We also design your system to have multiple fail safes to insure up time and productivity, keeping your business running longer more securely.

Salesman - Do you give recommendations that aren’t actually needed to get an up-sale?

Up-sales are common in our industry but we promise, we will never recommend anything that you will not benefit from or improve your business's stability and productivity. Our job is to consult you on how to improve your infrastructure while keeping your bottom line affordable at a reasonable price. 100% of our customers believe System Networks has their company’s best interest at heart

Technicians - What if an engineer has no idea how to fix my issue? Do I have to pay for that?

Our IT Technicians do not learn on the job, we are the professionals. One of the many benefits of doing business with System Networks is our vast range of highly skilled technicians. Normally you would be charged $125-250 an hour for the same resources System Networks provides, but instead you pay a low fixed rate, making advanced IT technical skills available to you at an affordable cost, but if we cannot fix your issue, we will not charge you.

Fees - When I schedule an appointment with System Networks, am I going to be charged for the drive time there and back?

If you have a maintenance agreement with us, there is no drive out fee. For hourly clients, we do charge a small drive out fee, but if we cannot fix your issue, we will not charge you.